General Service Questions
Yes, we provide free estimates.
We accept checks and all major credit cards.
Once the job is finished, we will email you an invoice, and can also send it to you via text. The invoice can be paid online through Square using a credit card, over the phone with a credit card, or you can send a check in the mail to the address listed on the invoice.
Payment is due upon completion of the job.
Our availability depends on the season. In spring and late fall, we tend to get very busy and the calendar fills up several weeks in advance. If you have a big event coming up during these periods, or want to make sure the work gets done by a specific date, it might be a good idea to schedule early. If you give us a call, we can let you know the exact availabilty. If you are scheduling online and there are no availability on the online calendar, give us a call to confirm - we might have a slot saved up for emergency situations.
We will work with you to reschedule, and we currently do not charge any cancellation fees. If you need to reschedule or cancel and appointment, it helps us tremendeously if we get as an early notice as possible so that we can rearrange our calendar.
Very few of our services are impacted by the weather, so we rarely cancel appointments for this reason. That said, we might be unable to access roofs if it is freezing, or use our ladders in high winds, etc. When this happens, we will let you know and work on finding an alternative date.
For roof, gutter, exterior window cleaning, and pressure washing services, you do not need to be home. If we are doing interior window cleaning, then the customer needs to be home or give us permission and access to the home.
- Parking: If needed, please advise our crew on the best location to park.
- Remove obstacles: Ensure the immediate vicinity around the house is free from obstructions. This includes vehicles, outdoor furniture, decorations, and potted plants. If we are cleaning interior windows, we need to be able to access the window panes. That means we can move a few smaller objects, but if the window sills are cluttered, or if there are valuable objects preventing us from accessing the windows, then our technicians are instructed to work around and skip those areas instead of trying to move the objects themselves.
- Neighbor notice: consider informing your neighbors about the scheduled service to minimize any inconvenience. If we need go access a neighbors property in order to do the work, we appreciate if you notify them beforehand.
- Secure pets: If you have pets, kindly arrange to keep them away from the area during the service.
- Special Instructions: Please communicate any specific instructions or concerns to our crew upon their arrival.
- Clear Window sills & Vicinity: Remove objects, plants, or other obstructions from windowsills and the surrounding area. If we are cleaning interior windows, we need to be able to access the window panes. That means we can move a few smaller objects, but if the window sills are cluttered, or if there are valuable objects preventing us from accessing the windows, then our technicians are instructed to work around and skip those areas instead of trying to move the objects themselves.
- Provide Access: If certain windows or areas are locked or secured, please ensure our crew has the required access via keys or codes.
- Special Window Instructions: If there are specific windows that require extra care or have unique features, please communicate this information to our team.
- Leaky doors or windows: Please notify us if you know or suspect that any of your windows or doors might leak when water is applied to them.
- Clear Access Areas: Remove items from areas to be cleaned to ensure uninterrupted access.
- Windows and Doors: Ensure they are securely closed to prevent inadvertent water or debris entry. If we are cleaning roofs for instance, the leaf blowers we use might send debris in through any open windows, so make sure they are closed before we arrive.
- Trim Vegetation: Triming bushes, trees, and plants near walls might be a good idea to facilitate easier access for our technicians.
- Protect Delicate Plants: All our services are done with biodegradable solutions and in a way that is not harmfull to the environment. If you have any delicate plants however, we appreciate if you let the technicians know so that we can make sure they are properly protected.
We do our utmost to make sure that nothing gets damaged during the performance of our services, however, accidents do sometimes happen. Our normal policy when this happens is to notify the homeowner as soon as possible. From there, we will help assess responsibility for the damage, and what can be done to fix it. It is not unusual for us to encounter properties where something is broken before we arrive, or that breaks under normal contact due to accumulated wear and tear. Examples include scratches on glass panes, roof shingles that come loose, drains that are clogged, etc. If something breaks due to our technicians negligence however, then we will normally either fix it, or pay for it to get fixed. If something breaks due to wear and tear however, we have a list of other vendors that we trust and can recommend if you want to have it fixed.
If you are not satisfied with the service, you may reach us at (206) 453 3936 or email us at office@seattlewindowcleaner.com.
If you are not happy with the service for any reason, we always want to hear about it. We will come back out again as soon as possible to fix whatever issue there is, free of charge.
Our office will call the day after the services are completed to ask for feedback. You may also leave a review on our Google or Yelp page. You can also contact our office at (206) 453 3936, or office@seattlewindowcleaner.com
Yes, we offer seasonal reminders via email and/or text, and also recurring maintenance plans. Please contact our office for more information.